Returns & Exchanges
At BrewDog, we want you to be fully satisfied with your craft beer and merchandise. If your order isn't quite right, we offer a straightforward return process for non-perishable items and resolution for any damaged goods.
Check Eligibility
Ensure your items are in their original packaging and that you are initiating the return within 14 days of delivery for merchandise or reporting damaged beverages immediately.
Contact Support
Email our customer service team with your order number and photos of any damaged product to receive a return authorization or a replacement approval.
Pack and Label
Securely package your items in the original shipping box and attach the return shipping label provided by our team to ensure the package reaches our warehouse safely.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing