Frequently Asked Questions
Everything you need to know about getting our craft beer delivered to your door.
How do you ensure the beer stays fresh during shipping?
We ship all orders in custom-designed, reinforced cardboard packaging to prevent breakage and minimize temperature fluctuations. Our inventory is stored in climate-controlled warehouses to ensure you receive the highest quality craft beer.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery in real-time.
Do I need to be home to sign for my delivery?
Yes. Because our products contain alcohol, an adult of legal drinking age (21+ in the US, 18+ in the UK/EU) must be present to sign for the delivery and provide a valid photo ID.
What is your return policy for damaged items?
If your order arrives damaged or leaked, please take a photo of the packaging and contact our customer service team within 48 hours. We will arrange for a replacement or a full refund for the affected items.
Are your beers suitable for vegans or those with gluten sensitivities?
The majority of our headliner beers are vegan-friendly. We also offer a specific range of gluten-free options, such as Vagabond Pale Ale. Please check the product descriptions for specific dietary information.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can cancel or modify your order within 1 hour of placement by contacting our support team. After this window, the order has likely been packed for dispatch.